© 2019 BY THE LIEU LTD.

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lieu boxes

what kind of boxes do you offer?

We offer a starter box, a personalized subscription, box, and a specialized curated boxes for events and event venues. 

what does an event box include?

We can accomodate both small and large (1k+) events. We'll work with you to create the perfection selection of products for your event.

what's a starter box?

A starter box is a smaller selection of 5-6 full sized products. It's a taste of products we provide on a monthly basis through the subscription plan.

what is the subscription plan?

A starter box is a smaller selection of 5-6 full sized products. It's a taste of products we provide on a monthly basis through the subscription plan.

do you have other box options?

Of course! We'd love to hear from you and learn more about how you'd like to work with us.

can I customize my box?

Starter boxes are not customizable however, we'd love to work with you to ensure your subscription or event box is exactly what you need.

 

my lieu

where do I log in?

Once you place your order you can log in under the My Lieu tab. You can keep track of your order and your info there.

can I cancel my subscription?

You can cancel your subscription or order anytime before your box ships. Once it ships the sale is final and non-refundable Send us an email to kickoff the process.

what's your return policy?

All sales are final and non-refundable. If there's any issue with your order, let us know by sending us an email.

 

ordering

how do I place my order?

You can pre-order our starter box now.

what payments do you accept?

We accept all major credit cards and paypal for purchases. If you having trouble checking out, let us know!

You can learn more about the subscription or event boxes here. 

are there promo codes?

At this time we do not offer any promo codes. However, starter boxes are 20% during our summer promo. Discount is auto-applied at checkout.

 
 
 
 

shipping

how much is shipping?

Shipping is free for all orders! There is no order minimum to qualify for free shipping.

where do you ship?

We currently ship to all 50 states free of charge. 

how long is the ship time?

Once you place your order please allow 1-2 days for processing and 3-5 for delivery. We ship from NY.

do you ship internationally?

Unfortunately we cannot accomodate international orders at this time.

when will I receive my order?

We use a combination of UPS and couriers to ship your boxes depending upon your location. 

how is my box delivered? 

Our starter boxes will ship in mid September 2019. Sign up for our newsletter to stay notified. Subscription boxes will start shipping in October 2019.

billing

when will I be billed?

You will be billed monthly on the date your initial order was placed. Once you've been charged we cannot change the payment method.

will I be charged sales tax?

There is sales tax for the following states:

how can I update my billing info?

Log into your account under the My Lieu tab. You can update your billing information under the My Wallet tab. 

other

can I add additional products to my box?

This is a great place to tell your story and give people more insight into who you are, what you do, and why it’s all about you.

my box is missing product

Oh no! Please send us an email to support@thelieu.com and we'll remedy this issue as soon as possible. 

what brands do you work with?

We're partnered with dozens of amazing hair care, skincare, body care, and feminine care brands. Follow us on social to learn more!

can I order a lieu box for myself?

Absolutely! Anyone can order a starter box. Our subscription boxes are customized for specific spaces. Check out our offers page to learn more.

where can I purchase these products?

Loving the products? We'll point you in the right direction to get a great deal on these products. Coming soon!

do you have a referral program?

Coming soon! Sign up for our newsletter to stay up to date!